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F.A.Q.!
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How to place order?
Mighty
Products provides several convenient ways for
you to purchase our products:
>> purchase
online
www.mightyproducts.com, for US customers only, link
from the each product
website and checkout with all major credit
cards;
>> order by
phone 1-704-296-222 and our customer service
will take order over phone;
>> order by
fax 1-704-990-8894 and our customer service will
call back and finalize your order;
>> order by
email:
sales@mightyproducts.com and our customer service
will email back and finalize your order;
>>
international order can be handled by email and
fax.
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How to track an order?
Mighty
Products uses quality common carriers to deliver
your order. After we ship out your order, you
will EMAIL the invoice with and tracking number
as well as general instruction how to receive
your products. Please make sure you use
correct email address to receive your invoice
and tracking number.
Once you
receive your invoice, you can track your order
depending on the carrier:
-
US
Postal Service - tracking available at
www.usps.com
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UPS -
tracking available at
www.ups.com
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FEDEX -
tracking available at
www.fedex.com
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DHL -
tracking available at
www.dhl.com
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Commercial carrier - tracking available at
their company website
If you have
difficulty to tracking your order, please
contact the customer service for assistance.
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How to receive an order?
Mighty
Products uses quality common carriers to deliver
your order. However, products may be damaged
during the transportation due to any reasons. So
please do the following receiving procedures:
1. inspect the delivery before you sign the
delivery paper;
2. note
"damaged products" and/or "possible product
damage, upon further inspection" on the delivery
paper if you find damages or possible damages
and have driver co-sign the delivery paper;
3. contact
us immediately if there is damage or shortage by
proving proper documents within 24 hours.
Otherwise, it will be deemed that you have
received the products from us in good condition
and correct quantity. Mighty Products
releases its liability once it turns the
products to the freight carrier.
We appreciate your business and like to work
with you to ensure you receive the products in
time and in good condition.
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What
is product warranty?
Mighty Products provides
limited warranty depending on the products.
Please read the product info guide for specific
product warranty.
The
warranty from Mighty Products warrants to
the product that should this product, under
normal use and conditions, be proven
defective in material or workmanship.
The warranty starts from the date of
original purchase, and such defect(s) will
be repaired or replaced with new or
reconditioned product or part(s) (at Mighty
Products' option). The decision to
repair or replace will be made by Mighty
Products. This limited warranty is
extended only to the original purchaser and
only covers products purchased as new.
The
extent of Mighty Products liability under
this warranty is limited to the repair or
replacement provided above and, in no event,
shall Mighty Products liability exceeds the
purchase price paid by the purchaser for the
product.
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How do I get warranty service?
For warranty service, please
contact Mighty Products by reporting problems
evidenced with pictures of defect(s) and the
evidence of purchase so that we can provide quick
response and help. If the product needs to be
taken back for service, it is the customer's
responsibility to ship them back to Mighty Products
or to the designated service center of Mighty
Products. All product returned for service
MUST be in clean situation. All dirty products
will be rejected for service and it will be the
customer's responsibility to take it back and have
it cleaned.
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What
is return policy?
Due to the high value of the
products and high shipping cost, all sales are final
and no return will be accepted.
Quality-defected products will be replaced when such
products has been returned to Mighty Products.
We may accept the return for
the item in its original packaging (unopened and
unused) condition. Any open and used item will
NOT be accepted for return. All return will be
subject to 20% restocking fee charge.
All initial shipping cost to
the buyer will be deducted from the credit.
Buyer is responsible to ship the item back to us in
good condition. If the item is ordered via
third party, then the third party selling cost will
be deducted from the credit.
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Terms & Conditions of Sales?
By ordering
from Mighty
Products
and/or through
the resellers, dealers and/or distributors
of Mighty
Products,
you agree the following terms and
conditions:
- All
info listed in this
FAQ section is part of the terms and
conditions;
- All
orders are subject to acceptance by
Mighty
Products;
- All
sales term is FOB Mighty
Products
warehouse
or the locations where Mighty
Products
stores and
ships out the products, unless clearly
expressed otherwise. Mighty
Products
will ship
your order according to Mighty
Products
standard
shipping practice, and the risk of loss
or damage and the product title will
pass from Mighty
Products
to
customer once Mighty
Products
turns over
the products to the designated carrier
for shipment to customer or its
designated location. Customers must
notify Mighty
Products
within 24
hours upon receipt of the products if
any part of the product is incorrect or
damaged;
- No
rights in copyright, patents,
trademarks, trade secrets, or other
intellectual property are granted by
either party to the other except as
expressly provided under these Terms.
Customer will not register or use any
mark or internet domain name that
contains Mighty
Products
trademarks
and/or trade name;
- a)
Limitation of Liability. In any
circumstances, Mighty
Products'
total aggregate liability in regard to
damages for property and bodily injury
(including death) is limited to the
amount paid by customer for the Product;
b) Legal Theory. TO THE EXTENT
ALLOWED BY LOCAL LAW, THESE LIMITATIONS
WILL APPLY REGARDLESS OF THE BASIS OF
LIABILITY, INCLUDING NEGLIGENCE,
MISREPRESENTATION, BREACH OF ANY KIND,
OR ANY OTHER CLAIMS IN CONTRACT, TORT OR
OTHERWISE.
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General
1) The Parties hereby agree that they
may do business electronically,
including contract formation, order
placement and acceptance. Any
orders placed by customer and accepted
by Mighty Products
on any Mighty Products
websites will create fully enforceable
obligations that will be subject to the
terms hereof. Such orders and
acceptances will be deemed for all
purposes to be
a) Business records originated and
maintained in documentary form,
b) A “writing” or “in writing,”
c) “Signed”;
d) An “original” when printed from
electronic files or records
The
Parties further agree not to contest the
validity or enforceability of such
transactions under the provisions of any
applicable law relating to whether
certain agreements are to be in writing
or signed by the Party to be bound
thereby and will be admissible if
introduced as evidence on paper in any
judicial, arbitration, mediation, or
administrative proceeding to the same
extent and under the same conditions as
other business records originated and
maintained in documentary form. In
addition, the Parties agree that
transactions may be conducted through
Electronic Data Interchange or other
electronic methods, as agreed by the
Parties. Customer and Mighty
Products
will adopt commercially reasonable
security measures to limit access to
passwords and to limit access to
unauthorized use of the sites or
issuance of messages caused by the
failure of its security measures.
2)
Mighty
Products
will not
be liable for performance delays or for
non-performance, due to causes beyond
its reasonable control.
3)
Customer may not assign any rights or
obligations hereunder without prior
written consent from Mighty Sports.
4)
Disputes arising in connection with
these Mighty
Products
Terms and
Conditions of Sale and Service will be
governed by the laws of the country and
locality in which Mighty
Products
accepts
the order.
5)
Provisions herein which by their nature
extend beyond the termination of any
sale or license of Products or Support
will remain in effect until fulfilled.
6) If
any term or provision herein is
determined to be illegal or
unenforceable, the validity or
enforceability of the remainder of the
terms or provisions herein will remain
in full force and effect.
7)
These Mighty
Products
Terms and
Conditions of Sale and Service and any
Attachments constitute the entire
agreement between Mighty
Products
and
Customer, and supersede any previous
communications, representations or
agreements between the parties, whether
oral or written, regarding transactions
hereunder. Customer's additional or
different terms and conditions will not
apply. Customer's purchase or
license of Products and Support will
constitute Customer's acceptance of
these Mighty
Products
Terms and
Conditions of Sale and Service, which
may not be changed except by an
amendment signed by an authorized
representative of each party.
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Disclaimers!
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