F.A.Q.!
 

 

How to place order?

Mighty Products provides several convenient ways for you to purchase our products:

>> purchase online www.mightyproducts.com, for US customers only, link from the each product website and checkout with all major credit cards;

>> order by phone 1-704-296-222 and our customer service will take order over phone;

>> order by fax 1-704-990-8894 and our customer service will call back and finalize your order;

>> order by email: sales@mightyproducts.com and our customer service will email back and finalize your order;

>> international order can be handled by email and fax.

 

How to track an order?

Mighty Products uses quality common carriers to deliver your order. After we ship out your order, you will EMAIL the invoice with and tracking number as well as general instruction how to receive your products.  Please make sure you use correct email address to receive your invoice and tracking number.

Once you receive your invoice, you can track your order depending on the carrier:

  • US Postal Service - tracking available at www.usps.com

  • UPS - tracking available at www.ups.com

  • FEDEX - tracking available at www.fedex.com

  • DHL - tracking available at www.dhl.com

  • Commercial carrier - tracking available at their company website

If you have difficulty to tracking your order, please contact the customer service for assistance.

 

How to receive an order?

Mighty Products uses quality common carriers to deliver your order. However, products may be damaged during the transportation due to any reasons. So please do the following receiving procedures:

1. inspect the delivery before you sign the delivery paper;

2. note "damaged products" and/or "possible product damage, upon further inspection" on the delivery paper if you find damages or possible damages and have driver co-sign the delivery paper;

3. contact us immediately if there is damage or shortage by proving proper documents within 24 hours. Otherwise, it will be deemed that you have received the products from us in good condition and correct quantity.  Mighty Products releases its liability once it turns the products to the freight carrier.

We appreciate your business and like to work with you to ensure you receive the products in time and in good condition.
 

What is product warranty?
Mighty Products provides limited warranty depending on the products.  Please read the product info guide for specific product warranty.

The warranty from Mighty Products warrants to the product that should this product, under normal use and conditions, be proven defective in material or workmanship.  The warranty starts from the date of original purchase, and such defect(s) will be repaired or replaced with new or reconditioned product or part(s) (at Mighty Products' option).  The decision to repair or replace will be made by Mighty Products.  This limited warranty is extended only to the original purchaser and only covers products purchased as new.

The extent of Mighty Products liability under this warranty is limited to the repair or replacement provided above and, in no event, shall Mighty Products liability exceeds the purchase price paid by the purchaser for the product.

 

How do I get warranty service?

For warranty service, please contact Mighty Products by reporting problems evidenced with pictures of defect(s) and the evidence of purchase so that we can provide quick response and help.  If the product needs to be taken back for service, it is the customer's responsibility to ship them back to Mighty Products or to the designated service center of Mighty Products.  All product returned for service MUST be in clean situation.  All dirty products will be rejected for service and it will be the customer's responsibility to take it back and have it cleaned.

 

What is return policy?

Due to the high value of the products and high shipping cost, all sales are final and no return will be accepted.  Quality-defected products will be replaced when such products has been returned to Mighty Products. 

We may accept the return for the item in its original packaging (unopened and unused) condition.  Any open and used item will NOT be accepted for return.  All return will be subject to 20% restocking fee charge. 

All initial shipping cost to the buyer will be deducted from the credit.  Buyer is responsible to ship the item back to us in good condition.  If the item is ordered via third party, then the third party selling cost will be deducted from the credit.

 

Terms & Conditions of Sales?

 

By ordering from Mighty Products and/or through the resellers, dealers and/or distributors of Mighty Products, you agree the following terms and conditions:
  1. All info listed in this FAQ section is part of the terms and conditions;
  2. All orders are subject to acceptance by Mighty Products;
  3. All sales term is FOB Mighty Products warehouse or the locations where Mighty Products stores and ships out the products, unless clearly expressed otherwise.  Mighty Products will ship your order according to Mighty Products standard shipping practice, and the risk of loss or damage and the product title will pass from Mighty Products to customer once Mighty Products turns over the products to the designated carrier for shipment to customer or its designated location. Customers must notify Mighty Products within 24 hours upon receipt of the products if any part of the product is incorrect or damaged;
  4. No rights in copyright, patents, trademarks, trade secrets, or other intellectual property are granted by either party to the other except as expressly provided under these Terms.  Customer will not register or use any mark or internet domain name that contains Mighty Products trademarks and/or trade name;
  5. a) Limitation of Liability. In any circumstances, Mighty Products' total aggregate liability in regard to damages for property and bodily injury (including death) is limited to the amount paid by customer for the Product;
    b) Legal Theory. TO THE EXTENT ALLOWED BY LOCAL LAW, THESE LIMITATIONS WILL APPLY REGARDLESS OF THE BASIS OF LIABILITY, INCLUDING NEGLIGENCE, MISREPRESENTATION, BREACH OF ANY KIND, OR ANY OTHER CLAIMS IN CONTRACT, TORT OR OTHERWISE.
  6. General
    1) The Parties hereby agree that they may do business electronically, including contract formation, order placement and acceptance.  Any orders placed by customer and accepted by Mighty
    Products on any Mighty Products websites will create fully enforceable obligations that will be subject to the terms hereof. Such orders and acceptances will be deemed for all purposes to be
    a) Business records originated and maintained in documentary form,
    b) A “writing” or “in writing,”
    c) “Signed”;
    d) An “original” when printed from electronic files or records

The Parties further agree not to contest the validity or enforceability of such transactions under the provisions of any applicable law relating to whether certain agreements are to be in writing or signed by the Party to be bound thereby and will be admissible if introduced as evidence on paper in any judicial, arbitration, mediation, or administrative proceeding to the same extent and under the same conditions as other business records originated and maintained in documentary form.  In addition, the Parties agree that transactions may be conducted through Electronic Data Interchange or other electronic methods, as agreed by the Parties.  Customer and Mighty Products will adopt commercially reasonable security measures to limit access to passwords and to limit access to unauthorized use of the sites or issuance of messages caused by the failure of its security measures.

2) Mighty Products will not be liable for performance delays or for non-performance, due to causes beyond its reasonable control.

3) Customer may not assign any rights or obligations hereunder without prior written consent from Mighty Sports.

4) Disputes arising in connection with these Mighty Products Terms and Conditions of Sale and Service will be governed by the laws of the country and locality in which Mighty Products accepts the order.

5) Provisions herein which by their nature extend beyond the termination of any sale or license of Products or Support will remain in effect until fulfilled.

6) If any term or provision herein is determined to be illegal or unenforceable, the validity or enforceability of the remainder of the terms or provisions herein will remain in full force and effect.

7) These Mighty Products Terms and Conditions of Sale and Service and any Attachments constitute the entire agreement between Mighty Products and Customer, and supersede any previous communications, representations or agreements between the parties, whether oral or written, regarding transactions hereunder. Customer's additional or different terms and conditions will not apply.  Customer's purchase or license of Products and Support will constitute Customer's acceptance of these Mighty Products Terms and Conditions of Sale and Service, which may not be changed except by an amendment signed by an authorized representative of each party.

 

 

Disclaimers!
  • all images, color combinations and descriptions contains in this website is for information only. Actual products may have different color combination or size variances. Mighty Products will not be responsible for any variances, misinterpretation and misunderstanding.
  • Prices are subject to change without prior notice.

  • Mighty Products reserves its right to change part and/or whole of the information as listed without prior notification.